All donations should be mailed to:
Cancer Support Community
3276 McNutt Avenue
Walnut Creek, CA 94597.
Who should I make my check out to?
Please make all checks payable to: Cancer Support Community. Please make sure that in the memo it says 2023 Cancer Support Community Hope Walk and who the donation should be credited to.
How do I find a participant's personal fundraising webpage?
Click on the home page and begin typing the first or last name. Your options will display as you type.
How quickly can I expect an online donation to post to a participant's fundraising account?
Any donation made online should post immediately. If an online donation does not post within 5 minutes, please contact us.
What happens if I check the checkbox to "cover processing fees"?
If you check this checkbox, you will be charged the amount indicated next to the checkbox. This amount will also be visible to the non-profit. However, on the fundraising page, your intended - initial donation amount will be displayed.
Are donations tax-deductible?
All monetary donations are tax-deductible to the extent allowed by law.
For Canadian donations made online with a credit card, will the amount entered be in U.S. dollars?
Yes. For Canadian donations made online with a credit card, the amount entered in the online donation form will be in U.S. dollars.
Do all donors who mail their donations receive a receipt?
Any donor who mailed their donation and provided an address will receive a receipt via mail once the donation has been processed. If you made your donation in installments, you will receive a receipt each time a monthly payment is processed.
Do all donors who contribute online receive a receipt?
Yes, anyone who donates online, regardless of the amount, will receive a receipt via email.
What is Cancer Support Community's Tax ID number?
A Tax ID number identifies Cancer Support Community as a 501(c)(3) non-profit Organization. The Cancer Support Community Tax ID number is 68-0157858
How do I add a dedication when I make a donation?
When you make a donation online, you can designate what you want to appear as your recognition name on the participant's Honor Roll. This may be your name, or it could be something such as "From the whole Wolf family" or "in memory of Aunt Cathy."
What can I do if a check is written out to me personally?
If a check has been written out to you personally, we recommend making a separate donation from your account in your donor's name. If you have questions, please reach out to Cheryl Nobusada, Finance and Operations Manager, at email@example.com or 925.933.0107.
Can I mail in a cash donation?
It is not a good idea to send a cash donation in the mail. You may drop off the cash at Cancer Support Community along with your information or you can deposit the cash into your checking account and send a personal check from your account.
How quickly can I expect an online donation to post to my page?
Any donation made online should post immediately. If your donation does not post within 5 minutes, please contact Cancer Support Community.
Can I enter a check online?
You can't enter a check online. What you can do is enter a check as a pledge. This can be done in the fundraising section of your headquarters page. The status of the check will be pending until the check is received by Cancer Support Community.
A donor is requesting a Tax ID number; what is that and how can I get it?
A Tax ID number identifies Cancer Support Community as a 501(c)(3) non-profit organization. Many donors will request this number to validate their donation as tax-deductible. The Cancer Support Community Tax ID number is 68-0157858.
Not all of my donors are showing up in the Honor Roll. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll.
Where can I find a list of the people who have donated to me?
Log in with your email and password to visit your headquarters page. Select ‘My Fundraising Report on the left side. You will then find a list of all of your donors as well as a list of all donors to your team .
How can I send a thank you email to my donors?
To easily send thank-you emails to donors, follow these steps:
Log in to your fundraiser dashboard by clicking the "My HQ" link in the top right
Click "My Fundraising Report" in the left sidebar
Locate the donor/donation you'd like to thank, and click "Send Email" (If the donor didn't submit their email address, this option is unavailable.)
Type the message in the pop-up window, and click "Send Email"
Why am I receiving emails telling me that I've received a donation?
You are receiving these emails because we would like to keep you updated on your fundraising efforts. If you wish to stop receiving these updates, please login to your headquarters and edit your account preferences.
What is my personal page URL?
A personal URL is a shortened link to your team or personal page that you can send to friends and family in emails. A personal URL will look like this https://cancersupportcommunityhopewalk.rallybound.org/ben.
Can a donor add a dedication message that appears in my fundraising honor roll?
When a donor makes a donation online, s/he can enter text to appear on the fundraising honor roll. This may be the donor's name, or it could be something like "From the whole Wolf family" or "In Memory of Aunt Cathy".
Cancer Support Community | 3276 McNutt Avenue | Walnut Creek, CA 94597 | 925.933.0107 | www.cancersupport.net